Return & Refund Policy

At nittonoton.com, we are committed to ensuring that our customers receive the best quality products. If, for any reason, you are not fully satisfied with your purchase, the following Return & Refund Policy will apply.

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1. Conditions for Return

• Items must be unused, undamaged, and in their original packaging.

• A return request must be made within 3 days of delivery.

• For electronic items, returns are only accepted if there is a manufacturer defect.

• Personal care items, health-related products, undergarments, or hygiene-sensitive items are non-returnable under any circumstances.

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2. Return Process

• To initiate a return, please contact our customer support team:
  📞 [Your Phone Number]
  📧 [Your Email Address]

• Once your request is reviewed and approved, you will receive instructions for returning the product.

• Customers must send the product back to our designated address via courier service.

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3. Refund Policy

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

• Refunds will only be issued through the original payment method (e.g., bKash, Nagad, Rocket, etc.).

• Delivery and handling charges are non-refundable.

• For Cash on Delivery (COD) orders, refunds will be provided via mobile banking (bKash/Nagad).

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4. Order Cancellation

• Orders can only be canceled before confirmation.

• Once an order has been shipped, cancellation is not possible.

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5. Important Notes

• Products damaged due to customer misuse will not be eligible for return or refund.

• The decision of the nittonoton.com support team will be considered final in all return and refund matters.